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DÉESSE ROYAL HOUSE & CO LTD

Website Terms & Conditions and Privacy Notice

By
I) accessing or using this website,
II) purchasing any products or services from Déesse Royal House & Co LTD (“Déesse Royal House”, “we”, “us”, “our”, “Company”), or
III) using any of our products, services, programs or content through this website,

you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions and the Privacy Notice (together, the “Terms”).

If you do not agree to these Terms, you must not use this website or our services.

These Terms apply to all visitors, users and customers of:

I) www.deesseroyal.com
II) www.houseofdeesse.com

and any related sub-domains, microsites or applications (together, the “Site”).

We reserve the right to amend these Terms at any time. Any changes will be posted on the Site with an updated “Last updated” date. Continued use of the Site after such changes constitutes your acceptance of the amended Terms.

PART I – GENERAL WEBSITE TERMS OF USE

1. Scope of Services

Through the Site, Déesse Royal House may provide, among others:

  1. Real Estate Content & Services
    • Presentation of properties for sale and/or rent;
    • General information, educational materials and introductions relating to real estate;
    • Potential facilitation of communication between users and third-party
      real estate agents, developers, owners or other professionals.
  2. E-Shop / Online Store
    • Sale of physical products (e.g. lifestyle products, books, merchandise,
      etc.);
    • Sale of digital products (e.g. online programs, masterclasses,
      downloadable materials).
  3. Mentoring / Coaching / Educational Services
    • One-to-one or group mentoring and coaching sessions (online or in-
      person);
    • Courses, programs, retreats, events, masterminds and similar offerings;
    • Community areas, private groups, forums and similar online spaces.

Additional services may be added or changed from time to time. Specific service descriptions, pricing, eligibility criteria and purchase conditions may be set out on relevant product / service pages, which will form part of these Terms.

2. Eligibility and User Account

2.1  AGE REQUIREMENTS

The Site is not directed to persons under the age of 13. The sale of products and

 

2.2  ACCOUNT CREATIONTo access certain parts of the Site or purchase certain services, you may be required to
create an account, provide registration information and choose a username and
password. You agree to:

  • provide accurate, current and complete information;
  • keep your login credentials confidential and secure;
  • promptly update your information as necessary.
You are responsible for all activities that occur under your account.

3. EIntellectual Property and Use of Content

3.1  OWNERSHIP

All content on the Site – including, without limitation, text, graphics, images, logos,
videos, audio clips, digital products, downloads, data compilations, software, course
materials, mentoring frameworks and other content (collectively, “Content”) – is
owned by Déesse Royal House, its licensors or content suppliers and is protected by
copyright, trademark and other intellectual property laws.

 

3.2  LIMITED LICENCE 

We grant you a limited, revocable, non-exclusive, non-transferable licence to access
and use the Site and the Content strictly for your personal, non-commercial use,
subject to these Terms.

 

Unless expressly permitted in writing by us, you may not:

  • copy, reproduce, modify, adapt, translate, publish, display, distribute, transmit,
    sell, license, create derivative works from or otherwise exploit any Content,
    products or services;
  • share, resell, lend, lease, display or teach our digital courses, mentoring
    frameworks or program materials to any third party;
  • remove, alter or obscure any copyright, trademark or other proprietary notices.

3.3  TRADEMARKS

“Déesse Royal House & Co LTD”, “Déesse Royal House”, our logos, service names and design elements are trademarks and/or trade dress of the Company. You may not use any of our trademarks or trade dress without our prior written consent in a manner that is likely to cause confusion or that disparages or discredits us. All other trademarks displayed on the Site are the property of their respective owners.

4. Acceptable Use and Prohibited Conduct

You agree not to:

  • harass, stalk, threaten, abuse or otherwise violate the rights of any user or third
    party;
  • post or transmit any content that is unlawful, harmful, defamatory, libellous,
    obscene, vulgar, hateful, discriminatory, or that promotes violence, terrorism,
    illegal activities or otherwise objectionable content;
  • upload or transmit viruses, Trojan horses, malware or other harmful code;
  • interfere with or disrupt the operation or security of the Site or any servers or
    networks;
  • attempt to gain unauthorised access to any part of the Site, other accounts,
    computer systems or networks;
  • use the Site for unsolicited advertising, spam, chain letters, pyramid schemes,
    or other forms of solicitation;
  • impersonate any person or entity or misrepresent your affiliation;
  • violate any applicable laws or regulations.

We reserve the right, at our sole discretion, to terminate or suspend access to the Site
or services for any user who violates these Terms.

5. User Contributions and Forums

5.1. FORUMS AND COMMUNITY SPACES

The Site may include discussion forums, chat rooms, comment sections, groups, communities or other spaces for user interaction (“Forums”). Content posted in Forums is primarily provided by users and does not necessarily reflect our views.

 

 

5.2. RESPONSIBILITY FOR  USER CONTENT
You are solely responsible for any content you post or submit in Forums or otherwise via the Site (“User Content”). You represent and warrant that:

  • you own or have the necessary rights to post the User Content;
  • the User Content is accurate and lawful;
  • the User Content does not infringe or violate any third-party rights (including
    privacy, publicity and intellectual property rights).
5.3. LICENCE  TO DÉESSE ROYAL HOUSE
By posting or submitting User Content, you grant Déesse Royal House a worldwide, perpetual, irrevocable, royalty-free, non-exclusive licence (with the right to sub-license) to use, reproduce, modify, adapt, publish, translate, distribute, display and otherwise exploit such User Content in any media now known or later developed, for any legitimate business purpose, in compliance with applicable law.
 
5.4. MONITORING AND REMOVAL
We are not obliged to monitor User Content. However, we reserve the right, at our sole discretion, to review, edit, remove or refuse to post any User Content that we deem violates these Terms or is otherwise inappropriate.

6. Links to Third-Party Sites

The Site may contain links to websites or services operated by third parties. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy policies or practices of any third-party sites. Your use of third-party sites is at your own risk and subject to their terms and conditions. We do not endorse and are not responsible for any products, services, content or other

materials available on or through such third-party sites.

7. no professional or investment advice

7.1. GENERAL INFORMATION ONLY

All information provided via the Site (including in articles, videos, webinars, mentoring, real-estate overviews, success stories, testimonials, etc.) is for general informational and educational purposes only. It does not constitute and must not be relied upon as:

  •  legal advice;
  • financial, investment or tax advice;
  • medical or psychological advice;
  • real-estate brokerage or agency advice under any specific jurisdiction.
7.2 REAL ESTATE CONTENT
Any real estate-related information, including property descriptions, photos, projected returns, valuations, or legal and tax comments, is purely indicative and may be based on information received from third parties. Actual conditions, prices, availability and legal/tax treatment may differ and must always be independently verified.
 
You acknowledge that you are solely responsible for obtaining independent professional advice (legal, tax, financial, technical, engineering or other) before making any decision to invest, purchase, sell or lease any real estate.
 
7.3 REAL ESTATE REGULATORY DISCLAIMER
(a) Informational and introductory nature only Any real estate-related content on the Site, including but not limited to property
descriptions, photographs, videos, brochures, indicative prices, projected returns, yield estimates, market analyses, neighbourhood information or legal/tax overviews (collectively, “Real Estate Content”), is provided strictly for general informational and marketing purposes. Real Estate Content is not, and must not be construed as, a formal real estate brokerage service, legal, tax or financial advice, or as a binding offer or invitation to enter into any contract.
 
(b) No universal licensing as real estate broker/agent Déesse Royal House does not represent or warrant that it holds, in every jurisdiction,
a real estate broker, agent or similar regulated licence. In many cases, Déesse Royal House acts as an introducer, marketer, educator or consultant and may collaborate with locally licensed real estate professionals, developers, owners or agencies. Any reference to “our properties”, “our projects” or similar wording may refer to properties marketed or curated by us, but which may legally be owned or brokered by third parties.
 
It is your responsibility to verify the licensing status and regulatory framework of any real estate intermediary or professional who will actually broker or conclude a transaction with you in a particular jurisdiction.
 
(c) No guarantee as to accuracy, completeness or availability Real Estate Content may be based on information provided by property owners, developers, local agents or other third parties. While we endeavour to keep such information reasonably up to date, we do not guarantee and assume no responsibility for its accuracy, completeness, timeliness, legal/tax implications, zoning/building status, financing options or future performance.
 

 

Properties, prices, availability, rental yields, projected returns, subsidies, tax regimes and legal frameworks may change at any time without notice. Any figures and returns (including rental income, capital appreciation, ROI, IRR or similar) are purely indicative and do not constitute guaranteed or promised results.
 
(d) No offer of securities or collective investment scheme Unless expressly stated otherwise in a duly authorised prospectus or offering document, nothing on the Site constitutes or shall be deemed to constitute: 
– an offer of securities or financial instruments to the public; 
– a public offering within the meaning of EU, UK, UAE or any other securities laws;
or
– a collective investment scheme, alternative investment fund or similar regulated
investment product.
 
Any future participation in a real estate investment structure, special purpose vehicle, fund, tokenization scheme or similar arrangement may be subject to separate documentation, eligibility criteria, suitability/appropriateness assessments and regulatory requirements, and you may be required to obtain your own independent legal, tax and financial advice before investing.
 
(e) Independent due diligence and professional advice You acknowledge and agree that you are solely responsible for conducting your own
independent due diligence before purchasing, selling, leasing, investing in or otherwise transacting in relation to any property or real estate-linked product. This includes, without limitation:
– verifying ownership, title and encumbrances;
– reviewing planning and zoning permissions, building approvals and licences;
– checking construction quality and technical reports;
– understanding local tax, legal and regulatory implications;
– verifying any financing or mortgage conditions;
– assessing market conditions and future risks.
 
We strongly recommend that you consult independent qualified professionals in the relevant jurisdiction, including lawyers, tax advisers, financial advisers, engineers, surveyors and licensed real estate agents, before entering into any binding agreement or making any payment.
 
(f) No responsibility for third-party actions In many cases, introductions to property owners, developers, agents, banks, notaries
or other third parties may be made through the Site or through our team. Déesse Royal House is not a party to your separate agreements with such third parties (unless explicitly stated in a specific contract) and shall not be liable for any acts, omissions, misrepresentations, defaults, delays, breaches or negligence of such third parties. Any real estate transaction you enter into is at your own risk and subject to the terms and conditions of the specific contracts you sign with the relevant counterparties.
 
7.4. MENTORING/COACHING
Mentoring, coaching and similar services are not psychotherapy, medical treatment, financial advice or legal services. Results are individual and cannot be guaranteed. You remain solely responsible for your decisions, actions and results in life and business.

PART II – GENERAL WEBSITE TERMS OF USE

8. Orders and Contract Formation

8.1. PLACING AN ORDER

By placing an order through the Site, you make an offer to purchase the selected product(s) or service(s) under these Terms. All orders are subject to availability and our acceptance.
 
8.2 ACCEPTANCE
A binding contract is formed only when:
  • we send you an order confirmation by email, or
  • we deliver / grant access to the product or service,
    whichever occurs first.

We reserve the right to refuse or cancel any order, in whole or in part, at our sole discretion (for example, in case of pricing errors, suspected fraud, inability to fulfill the order, or violation of these Terms).

 

9. PRICES, TAXES AND PAYMENT

9.1. PLACING AN ORDER

All prices displayed on the Site are in [● currency, e.g. EUR] and include/exclude VAT as specified on the product page. We may change prices at any time. The price applicable to your order will be the price displayed at the time of your purchase.
 
9.2 TAXES AND DUTIES
Applicable VAT or sales tax will be charged in accordance with our place of establishment and/or the customer’s location, as required by law. Additional customs duties, import taxes or charges may apply for deliveries outside the EU and are borne exclusively by the customer.
 
9.3 PAYMENT METHODS
We accept payment methods as listed on the Site from time to time (for example: credit/debit card, payment gateways, bank transfer). You confirm that you are authorised to use the payment method provided. Payment must be received in full before shipment or before access to digital products/mentoring is granted, unless otherwise expressly agreed.

10. SHIPPING, DELIVERY AND RISK

10.1. PROCESSING AND DELIVERY

Processing and delivery times indicated on the Site are estimates only and are not guaranteed. We are not responsible for delays due to carriers, customs, force majeure or other circumstances beyond our reasonable control.

 

10.2 RISK OF LOSS AND TITLE

For physical products, risk of loss passes to you upon delivery to the carrier. Title passes when we receive full payment of the purchase price and associated charges.

11. DIGITAL PRODUCTS AND ACCESS

For digital products (courses, downloads, online programs) and online mentoring:

  • access details will be provided after successful payment;
  • access is personal and non-transferable;
  • sharing your login details or materials with third parties is strictly prohibited;
  • we may suspend or terminate access if misuse, sharing or unauthorised
    copying is detected.

PART III – MENTORING, COACHING, RETREATS AND CANCELLATIONS

12. COACHING / MENTORING PACKAGES

12.1. BOOKING

Coaching and mentoring sessions must be scheduled through our designated booking system or as otherwise instructed in writing. Sessions usually start within 30 days of purchase unless otherwise agreed.
 

12.2. CONSISTENCY

To maintain progress and accountability, sessions in a multi-week package (e.g. 3- month or 8-month packages) should be used in consecutive weeks or within the time frame communicated at the time of purchase.
 
12.3 RESCHEDULING AND CANCELLATION OF SESSIONS
If you need to reschedule a session, you must provide at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice or missed without prior arrangement may be forfeited at our discretion and will not be refunded.
 
12.4 NON-ATTENDANCE
If a session is missed without prior arrangement, it may be counted as used. Exceptions (e.g. serious emergencies) may be considered on a case-by-case basis.
 
12.5 CONTACT DETAILS FOR SESSIONS
You must provide accurate and functional contact details (for example, WhatsApp/Telegram/Zoom email) before the scheduled session. Failure to do so may result in forfeiture of the session without refund.
 
12.6 NON-REFUNDABLE
Unless expressly stated otherwise in writing, coaching and mentoring packages are non-refundable.
 

13. RETREATS, EVENTS AND LIVE PROGRAMS

13.1. ENROLMENT AND PAYMENTS

All enrolments and payments for retreats, live events and similar programs are, as a rule, non-refundable, unless otherwise stated in writing on the relevant event page or in your confirmation.
 
13.2 EXCEPTIONAL CIRCUMSTANCES
In exceptional cases (for example, life-threatening medical emergencies, death or serious illness of the participant or immediate family member), we may, at our sole discretion, consider a partial or full refund or credit. Valid documentation may be required. Any such decision is subject to management review and is not guaranteed.
 
13.3 TRAVEL AND ACCOMMODATION
Unless expressly stated otherwise:
  •  participants are solely responsible for arranging and paying for their own travel and accommodation;
  • we are not liable for any costs related to visa, flights, accommodation, transfers, insurance, cancellations, delays or other travel-related issues;
  • we strongly recommend purchasing appropriate travel and health insurance, including coverage for cancellations and emergencies.
 13.4 EVENT RESCHEDULING OR POSTPONEMENT
If an event or retreat is rescheduled or postponed due to circumstances beyond our control (including force majeure, governmental restrictions, etc.), amounts already paid may be transferred as a credit to the rescheduled event or to another program, as communicated by us. We will not reimburse or be liable for any travel or accommodation costs incurred by participants.
 
By registering for a retreat or event, you acknowledge and agree to these terms and waive any claim against Déesse Royal House for compensation of travel or accommodation expenses.
 

14. MONTHLY SUBCRIPTIONS

If you purchase a subscription (for example to an online membership, community or recurring program):

  •  by clicking “Purchase”, “Subscribe” or similar, you authorise us to charge your payment method on a recurring basis (monthly or as otherwise specified);
  • your subscription will renew automatically until cancelled;
  • you may cancel at any time by contacting us at [support@deesseroyal.com] or via any cancellation procedure provided in your account or confirmation emails;
  • cancellation will take effect at the end of the current billing period; no pro-rata refunds will be issued for partially used periods unless required by mandatory law.

PART IV – MENTORING, COACHING, RETREATS AND CANCELLATIONS

15. REFUND AND CANCELLATION POLICY (General)

15.1. GENERAL RULE

 Due to the nature of our products and services (including digital content, coaching and events), all sales are finaland we generally do not offer cancellations or refunds, except where:
  • a specific written refund policy is stated on the relevant product/service page, order form or email; or
  • refunds are required under applicable consumer protection laws.

15.2 SPECIFIC WRITTEN GUARANTEES

If a particular product or service is sold with a written guarantee or refund policy, such policy will apply in addition to these Terms. Any such guarantee may be subject to conditions and deadlines, as described at the point of sale.

16. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the Site, all Content, products and services are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied.
We do not warrant that:

  •  the Site or any Content will be uninterrupted, secure or error-free;
  • defects will be corrected;
  • the Site or servers are free of viruses or other harmful components;
  • the information, Content or results obtained from use of the Site or services will be accurate, complete, reliable or meet your expectations.
To the maximum extent permitted by law, we expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose, title and non-infringement. Any limitations or exclusions of warranties in these Terms apply only to the extent permitted by applicable law. Nothing in these Terms shall exclude or limit any warranty or liability which cannot be excluded or limited under applicable law.
 

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Déesse Royal House, its directors, officers, employees, contractors and agents shall not be liable for any indirect, consequential, incidental, special, exemplary or punitive damages, including loss of profits, revenue, data, goodwill or business opportunities, arising out of or in connection with the use or inability to use the Site, Content, products or services, even if advised of the possibility of such damages.
  • Our total aggregate liability for any claim arising out of or in connection with the Site, products or services (whether in contract, tort, negligence or otherwise) shall not exceed the total amount paid by you to us for the specific product or service giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by gross negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under applicable law

18. IDENTITY

You agree to indemnify, defend and hold harmless Déesse Royal House, its affiliates, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to:

  • your use of the Site, products or services;
  • your breach of these Terms;
  • your violation of any third-party rights (including intellectual property and privacy rights).

PART V – GOVERNING LAW AND MISCELLANEOUS

19. GOVERNING LAW AND JURISDICTION

a) ONLINE USE OF THE SITE AND GENERAL SERVICES

These Terms, and any dispute or claim arising out of or in connection with your online use of the Site, digital products, mentoring and other services (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Cyprus without regard to conflict-of-laws principles. Subject to any mandatory jurisdiction rules applicable to consumers, the courts of Nicosia, Cyprus shall have exclusive jurisdiction over such disputes. Nothing in this clause shall deprive consumers of any mandatory rights to bring claims before the courts of their place of residence or any other rights granted by applicable consumer protection law.

 

b) ON-THE-GROUND REAL ESTATE IN THE UAE

To the extent that you enter into any separate, on-the-ground real estate transaction, agreement or arrangement in relation to a property located in the United Arab Emirates and such agreement expressly provides that it is governed by UAE law, any dispute or claim arising out of or in connection with that specific real estate transaction shall be governed by and construed in accordance with the laws of the United Arab Emiratesand subject to the jurisdiction of the competent courts of Dubai, UAE, or any other competent authority specified in such separate agreement.

 

20. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be deemed amended to achieve as closely as possible the same economic effect, or, if not possible, severed, and the remaining provisions shall remain in full force and effect.

21. NO WAIVER

Failure or delay by Déesse Royal House to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

22. ENTIRE AGREEMENT

These Terms (including any product-specific terms and our Privacy Notice) constitute the entire agreement between you and Déesse Royal House regarding the Site, products and services and supersede all prior or contemporaneous understandings, agreements, representations and communications.

23. CONTACT DETAILS

Déesse Royal House & Co LTD
Registered office: [full registered address, e.g. Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, UAE / or EU office if applicable]
E-mail for general enquiries: info@deesseroyal.com
E-mail for customer support: support@deesseroyal.com

PRIVACY NOTICE (GDPR)

This Privacy Notice explains how Déesse Royal House & Co LTD (“we”, “us”, “our”) collects, uses, shares and protects personal data of users of the Site and our services, and describes the rights of data subjects under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection law.

1. DATA CONTROLLER AND CONTACT

CONTROLLER:

Déesse Royal House & Co LTD
E-mail: info@deesseroyal.com
Website: www.deesseroyal.com / www.houseofdeesse.com
If required under GDPR, we may appoint an EU representative and/or a Data Protection Officer (DPO). Their details, if appointed, will be indicated on the Site or made available upon request.

2. CATEGORIES OF PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • Identity data: first name, last name, username, title, date of birth, gender.
  • Contact data: email address, billing address, shipping address, telephone number, country of residence.
  • Account / profile data: username and password, preferences, feedback, survey responses, support communications, event registrations, comments or posts in Forums.
  • Transaction data: details about products/services you have purchased, enrolment dates, invoice details (excluding full card numbers if processed via third-party gateways).
  • Technical data: IP address, browser type and version, device identifiers, time zone, location (approximate), operating system, and other technology on the devices you use.
  •  Usage data: information about how you use our Site, products and services (pages visited, time spent, clicks, etc.).
  • Marketing and communications data: your preferences in receiving marketing from us, your communication preferences.
  • Special categories of data: as a rule, we do not deliberately collect special categories of personal data (e.g. health data) unless you voluntarily provide such information in the context of mentoring/coaching and only to the extent strictly necessary.

3. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

  • Directly from you:
    • when you create an account;
    • enroll in mentoring, retreats or programs;
    • contact us by email, phone or through the Site;
    • subscribe to newsletters, webinars or events;
    • submit feedback, testimonials or participate in surveys;
    • post in Forums or social media.
  • Automatically through your use of the Site:
    • via cookies, pixels and similar technologies;
    • via server logs and analytics tools.
  • Fom Third Parties:
    • payment service providers;
    • advertising and analytics partners;
    • social media platforms if you connect or interact with our pages.

4. PURPOSE OF LEGAL BASES AND PROCESSING

We process personal data for the following purposes, under the legal bases indicated in Article 6 GDPR:

  1. To provide our services and operate the Site
    • to register you as a user;
    • to process and deliver your orders;
    • to manage your account and provide customer support;
    • to deliver mentoring / coaching programs.
    • Legal basis: Article 6(1)(b) GDPR – performance of a contract or steps prior to entering into a contract.
  2. To comply with legal obligations
    • accounting, invoicing and tax obligations;
    • responding to lawful requests by authorities.
    • Legal basis: Article 6(1)(c) GDPR – legal obligation.
  3. To protect vital interests (rare)
    • in emergencies, where necessary to protect your vital interests or those of another person.
    • Legal basis: Article 6(1)(d) GDPR – vitalinterests.
  4. To manage our relationship with you
    • to notify you about changes to our Terms or policies;
    • to ask you to leave a review or take a survey.
    • Legal basis: Article 6(1)(b) GDPR – performance of a contract and Article 6(1)(f) GDPR – legitimate interest (to keep our records updated and improve our services).
  5. To improve and secure our Site and services
    • data analysis, testing, system maintenance, support, reporting and hosting of data;
    • monitoring for fraud and security threats.
    • Legal basis: Article 6(1)(f) GDPR – legitimate interest (to run our business, provide administration and IT services, network security, prevent fraud).
  6. Marketing communications
    • to send you newsletters, promotions and offers, including via email or SMS;
    • to show you relevant adverts (where permitted).
    • Legal basis: Article 6(1)(a) GDPR – your consent, where required; or Article 6(1)(f) GDPR – legitimate interest in promoting our services, subject to your right to object/unsubscribe.
  7. Analytics and statistics
    • to understand how users use our Site and services;
    • to improve user experience and our offerings.
    • Legal basis: Article 6(1)(f) GDPR – legitimate interest (to keep our Site and services relevant and effective), with consent where required for non-essential cookies.

We do not rely on consent as a primary legal basis where another legal basis is available, but we will ask for consent where required (e.g. certain marketing, cookies, SMS where applicable).

 

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • operate essential functions of the Site;
  • remember your preferences;
  • analyse usage and performance;
  • support marketing and remarketing campaigns.

You can manage your cookie preferences via your browser settings and/or any cookie banner provided on the Site. For details, please refer to our Cookie Policy (if provided separately) or to this section.

6. SMS AND ABANDONED CART NOTIFICATIONS (IF APPLICABLE)

If you provide your mobile number and consent to receive SMS communications:

  • we may send you transactional and promotional messages related to your orders, abandoned cart reminders, offers or updates;
  • you can opt out at any time by following the instructions in the message (e.g. replying “STOP”) or by contacting us.

We treat SMS data as personal data under GDPR and process it in accordance with this Privacy Notice.

7. DATA RECIPIENTS AND INTERNATIONAL TRANSFERS

we may share your personal data with:

  •  internal team members and authorised contractors;
  • payment processors, banks and financial institutions;
  • IT and hosting providers;
  • analytics and marketing service providers;
  • professional advisers (lawyers, accountants, auditors);
  • event partners (e.g. hotels, venues) where strictly necessary to manage your
    participation in retreats/events;
  • public authorities where required by law.

Some recipients may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place under GDPR (e.g. adequacy decisions, Standard Contractual Clauses, or other mechanisms) to protect your personal data.

8. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which
it was collected, including:

  • for as long as you have an active account or ongoing contract with us;
  • for the period required to comply with legal, accounting and tax obligations
    (often 5–10 years after the end of the relevant financial year);
  • for periods required for the establishment, exercise or defence of legal claims.

After expiry of the relevant retention period, personal data will be securely deleted or anonymized, unless further storage is required by law.

9. YOUR RIGHTS AS A DATA SUBJECT

Subject to GDPR conditions and limitations, you have the following rights:

  • RIGHT OF ACCESS – to obtain confirmation whether we process your personal
    data and a copy of such data.
  • RIGHT TO RECTIFICATION– to have inaccurate personal data corrected and
    incomplete data completed.
  • RIGHT TO ERASURE (“right to be forgotten”) – to request deletion of your
    personal data when certain grounds apply.
  • RIGHT TO RESTRICTION OF PROCESSING – to request restriction where accuracy is
    contested, processing is unlawful, data is no longer needed or you have
    objected.
  • RIGHT TO DATA PORTABILITY – to receive personal data you have provided in a
    structured, commonly used and machine-readable format and to transmit it to
    another controller.
  • RIGHT TO OBJECT – to object at any time to processing based on legitimate
    interests or direct marketing.
  • RIGHT NOT TO BE SUBJECT OF AUTOMATED DECISION-MAKING, including profiling,
    which produces legal effects concerning you or similarly significantly affects
    you, unless specific conditions are met.

You may exercise these rights by contacting us at: info@deesseroyal.com. We may need to verify your identity before responding to your request.

 

We will respond within one month of receiving your request, extendable by two further months where necessary, considering the complexity and number of requests. Where permitted by law, we may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests.

10. RIGHT TO LODGE OF COMPLAINT

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority for data protection, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement.

 

We would, however, appreciate the opportunity to address your concerns directly first. You can always contact us at info@deesseroyal.com.

11. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. Any changes will be posted on the Site with an updated “Last updated” date. We encourage you to review this page regularly.

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